Digital Keystone shortlisted for ‘Best Use of Platform Technology’ at Schroders UK Platform Awards 2017

6 September 2017

Digital Keystone, the leading provider of portal technology for platforms, asset managers and wealth managers and a Dunstan Thomas Group company, has been shortlisted for the much-coveted ‘Best Use of Platform Technology Award’ at this year’s Schroders UK Platform Awards 2017, to be held at a glittering gala dinner on 26th September at The London Hilton on Park Lane.

Digital Keystone’s nomination is in recognition of its implementation of its award-winning Adaptive Portal framework for Multrees Investor Services (Multrees), a leading provider of investor services for wealth managers and private family offices, together supporting ultra-high net worth individuals.

Digital Keystone was tasked by Multrees with improving the security, flexibility, usability and sophistication of the online services it offered its clients. To achieve this, it needed to bring six existing Multrees service offerings together into a single modern, flexible and yet highly secure portal. This was achieved with the use of Digital Keystone’s Adaptive Portal framework together with single sign-on authentication, integrated with Multrees’ own Active Directory access settings.

Multrees services provided through the new portal include Custody & Portfolio Accounting, Capital Gains Tax Modelling, Portfolio Modelling & Management, Order Management, Business Intelligence tools and Customer Enquiry systems. Up to that point, each service had required a separate website as well as a unique username and password. Access was cumbersome, and the ‘look and feel’ required modernisation.

Digital Keystone thus managed to consolidate and integrate all six Multrees online service offerings into a single enhanced online portal, now called Multrees Compass, all in under three months. Multrees Compass now enables its clients to self-serve, cutting overheads and reducing operational risk because Multrees is no longer regularly part of clients’ investment paper trail.

Jaco Cebula, CTO of Multrees, confirmed:
“We are now spending a lot less time assembling paperwork and running consolidated reports for our clients. This frees up time to offer them more valued-added services and support their own digital services requirements. If we can help our clients to support their customers better, we can also help them build customer engagement and, ultimately, grow their asset-bases.”

In Phase Two of the project, an Adaptive Portal development licence was used by Multrees in order to offer its clients the facility to extend online access to customer-specific data via clients’ own-brand portals. Adaptive Portal provided the underlying technology platform that made it possible for Multrees to cost-effectively build these fully-branded customer portals.

Jaco Cebula added:
“We recognise that wealth management firms generally are struggling to offer modern online services to their customers. Ideally, they want to provide the sorts of online customer experience that Direct to Consumer platforms already offer. What the Adaptive Portal framework gave us is the facility to build white-labelled online portals for clients to meet their specific needs.”

Again, Adaptive Portal was well-placed to assist Multrees, because it already has a significant library of pre-built, componentised applications geared to the investment world.

Jaco Cebula added:
“Adaptive Portal has developed something akin to an App Store. We can use this to build apps that perform specific activities for our clients’ customer portals, which we are now offering to build for them. For example, we recently rolled out Adaptive Portal’s ‘FX order’ app for clients wanting to offer foreign exchange trading capability. Multrees has already deployed some 20 apps using the Adaptive Portal templates.

“Because we have a development license for Adaptive Portal, we are able to simply select the template and download its associated open API with full documentation. This interface can be used to fine-tune the app and rebrand it to meet the clients’ needs. It’s become fun to develop and fine-tune new apps. Completing apps takes days now, previously it would have taken weeks or even months.”

Chris Read, Chief Executive, Dunstan Thomas Group which now owns Digital Keystone, summarises:
“Digital Keystone’s Adaptive Portal is the right solution for Multrees on a number of levels. It has helped this leading investment services provider to build a modern, highly-functional, flexible and yet secure client portal in Compass.

“Adaptive Portal’s intuitive user experience and clarity of presentation of information, combined with a plethora of out of the box features including its role-based functionality, highly customisable workflows and business journeys, all contribute greatly to facilitating the achievement of the desired outcomes of treating customers fairly.”

Digital Keystone won the Schroders UK Platform Award 2016 in the Best Use of Technology Award category, for its work for Aegon. You can view a video summarising the whole project here

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