News

Dunstan Thomas Imago Front Office & Back Office deployed at Close Brothers

21 November 2016

The retirement solutions specialist Dunstan Thomas is deploying both its Imago Back Office and Imago Front Office into Close Brothers Asset Management, to support Close Brothers’ SIPP book illustrations and back office administration initially.

Imago Front Office will provide SIPP illustrations while Imago Back Office will provide comprehensive SIPP administration capability. Imago Front Office is being fully integrated into Close Brothers’ existing front office system Iress Pulse. Integration and testing will be completed within the next month, ahead of official go live next April.

Dunstan Thomas Front Office interface will enable automated and scheduled fund feeds, asset splits and fee information. Imago Back Office will support news business and servicing events, funding statements, incoming transactions, outgoing transactions, valuations and scheme questionnaires, amongst other functionality.

Chris Read, group chief executive, Dunstan Thomas, explains: “It is great to be working with Close Brothers on this Imago Front Office and Imago Back Office implementation and to be completing deep-level integration with Iress Pulse for the first time. The open architected nature of Imago puts us in a great position to help providers and platforms add functionality and improve customer engagement without the upheaval of throwing out legacy systems.”

Richard Curry, chief operations officer, Close Brothers Asset Management, added: “High quality service is central to our business and one of the key reasons why demand for our SIPP is going from strength to strength. Working with Dunstan Thomas Imago will help us build greater administrative efficiency and functionality, which will ultimately improve the experience we offer both clients and advisers.”