Services - Outsource PA

Outsource PA

Driving down the cost and speeding up time to market

Outsource PA is the Dunstan Thomas policy administration (PA) service. The Outsource PA team are exceptional administrators, experienced from years working in the SIPP, pensions, investment and platform markets. Outsource PA is administered on Imago and Integro CX technology.

Outsource Customer Journey

Outsource PA is an outsourced administration service delivered by experienced SIPP and Outsource practitioners. From client onboarding through to delivering benefits to policy holders, Outsource PA is delivered on best of breed technology using Imago and Integro CV from Dunstan Thomas.

1.Client Onboarding

As part of the Outsource PA Administration Service, Dunstan Thomas will take care of client onboarding processes, including due diligence. Once integration work is concluded, client onboarding is part of the automated suite of Straight Through Processes (STP) orchestrated by Imago Administration.

2.Transfer Assets

The Outsource PA process includes transferring assets from one financial institution to another, which can either be a simple, fast process (cash) or a slightly longer process depending on the assets involved. Dunstan Thomas are working with STAR to improve the efficiency of the process.


As part of Dunstan Thomas’ comprehensive suite of outsourcing services, Dunstan Thomas provided automatic cash matching to allow pensions contributions, collectively received, to be apportioned accurately to the correct individual person’s accounts as customised by advisers. This is completed automatically via Imago Administration.


The Outsource PA Services helps to manage investments, on behalf of the trustees, dealing in investments as agent. Information can be accessed through Imago technology.


The Outsource PA service can support multiple drawdown arrangements in payment and correctly attribute income and PAYE deductions/rebates to each arrangement. Dunstan Thomas’ Imago Administration, the system used for the service, has in-built controls for income drawdown variants. Over-drawdown controls and warnings are configured into the system.

The Outsourcing Infographic

The Imago policy administration platform has been designed for personal pensions, SIPP, and group markets providing an enhanced administration platform for income drawdown, secure lifetime income products and retirement products designed for pensions freedoms. Imago incorporates automation to improve scalability and process efficiencies. With the integration of Imago Portal technology users have secure online consolidated views across product and tax wrappers to deliver data aggregation as well as totally integrated workflow across pension schemes and other retirement products.

The Outsource PA team are exceptional administrators, experienced from years working in the SIPP and platform market. Not only do they provide an exemplary service, but also provides Dunstan Thomas an invaluable insight on how Imago is used in the real world. This real world feedback is a key component to improving the technology and the development process to make Imago better, easier to use and more effective.

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