Consumer Duty presents a threat to providers and platforms if they do not serve their customers in a more direct, interactive and effective way. They must work harder to ‘Know Their Customers' and act on any new knowledge to steer policyholders away from poor financial outcomes.

Here at Dunstan Thomas, we are always looking for ways to improve our products. One clear way to achieve this is by making substantial changes to branding and styling, giving the product a fresh, modern edge.

Six digital tools to help providers meet Consumer Duty requirements have been outlined in a report from Dunstan Thomas, including a potential value for money assessment tool. The white paper was published in response to the FCA's final rules and guidance for the Consumer Duty.

In his ministerial foreword to the recent DWP paper on Standardised Cost Disclosure, pensions minister Guy Opperman pledges “to make it as easy as possible for pension savers to have access to comprehensive and transparent information on costs and charges”.

40 per cent of Baby Boomers aged 58 and over with defined contribution (DC) pensions do not remember receiving a wake up pack, while a further 30 per cent believe they never received a wake-up pack, according to research from Dunstan Thomas. The average age of receipt was 60.5 years.

Here at Dunstan Thomas, we've been studying the increasing use of automated advice to support pension accumulation and at-retirement processes. I must thank Pete Connell of Wealth Wizards who provided insights for this piece, which aims to capture how far things have improved since the early days of robo-advice.