Consumer Duty Webinar: How can modern technology enable providers and platforms to meet new Consumer Duty requirements?

05 Apr 2023

Dunstan Thomas latest webinar 'Consumer Duty & Digital Engagement' took place at 12pm on Thursday 30th March. Watch below.

The Consumer Duty Webinar included a brief introduction from each presenter, followed by a Q&A session. Here are some of the topics from the session:

What might a Consumer Duty value for money calculator look like?

Many value for money calculators nowadays are often generic, as time goes on these are likely to become more complex and more intelligent. The attributes will be based on the individual themselves, including financial wellbeing, life stage and other individualised attributes. These attributes will come from a variety of sources, including bills, open banking, health to provide a clear picture of the individual. This can then output a clear response on the value for money of the product or service.

What is best practice for vulnerable customers with Consumer Duty?

Vulnerable customers are really a key part of Consumer Duty. Consumer Duty will ensure that engagement with vulnerable customers, or potential vulnerable customers, will be more of an ongoing process, rather than a tick box assignment. It's often a case on ensuring that the suggested outcome is the correct strategy and a positive outcome was the intended, planned outcome.

Consumer Duty Webinar Panel

• Josif Grace, CEO of fintech Legado
• Richard Denning, CEO of M&G Wealth platform
• Ben Hammond, Investments Director, Altus Consulting
• Adrian Boulding, Director of Retirement Strategy at Dunstan Thomas

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